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Dial Up the NOC to Maximize Profits and Take on Any Client!

Upgrade your servers to Preferred or Elite to increase your capacity with less overhead.

Upgrade Your Servers Today

Click the table to discover what you can achieve with our enhanced levels of service.

Click the dial to discover what you can achieve with our enhanced levels of service.

Dial up the NOC
Essential Server Care Preferred Server Care Elite Server Care
2,400+ preconfigured monitoring rules through our proprietary IntelliMon™ software with continuous updates
Comprehensive IT Management Platform to fully manage your clients’ IT infrastructure. All agents bundled with LogMeIn Pro.
Proactive contact from the NOC, based on your preferences
Easily monitor system and ticket status from any location
Automated service restarts and low disk space clean-up
Automated patching with flexible installation schedule and optional reboots
Continuum NOC offloads most server monitoring and management. Alerts and tickets are quickly and remotely solved for you by our remediation teams.
Proactive troubleshooting of issues related to: (expand for details)
  • Active Directory
  • Exchange
  • Windows/Hyper-V
  • VMware
  • Patch deployment
  • And much more
Resolve Windows patch failures and reboot based on the patch schedule you set
Reinstall corrupt antivirus software, and offer 24x7 chat support for antivirus issues
Ability to assign problem tickets to our NOC for full analysis and resolution, including: (expand for details)
  • Server performance and recurring service failures
  • Exchange
  • SBS
  • Active Directory
  • Hyper-V
  • VMware
  • Citrix-XenApp Server
Ability to assign occasional maintenance jobs, including: (expand for details)
  • Firmware updates
  • Service Pack installation
  • Server Cluster health check and remediation
  • VMware and Hyper-V configuration reviews and health checks
Proactive rebooting of servers (when they go offline) using Lights Out Management
AV scans and remediation for infections
Free network availability monitoring
Up to 40% discounts for Tech Advantage projects
Ready to kick your business into high gear? Upgrade your servers today.
Login and click on each RMM Site to upgrade. Pricing is available in the Partner Support Portal.
Upgrade to Preferred Upgrade to Elite

Essential

Preferred

Elite

  • 2,400+ preconfigured monitoring rules through our proprietary IntelliMon™ software with continuous updates
  • Comprehensive IT Management Platform to fully manage your clients’ IT infrastructure. All agents bundled with LogMeIn Pro.
  • Proactive contact from the NOC, based on your preferences
  • Easily monitor system and ticket status from any location
  • Automated service restarts and low disk space clean-up
  • Automated patching with flexible installation schedule and optional reboots
  • 2,400+ preconfigured monitoring rules through our proprietary IntelliMon™ software with continuous updates
  • Comprehensive IT Management Platform to fully manage your clients’ IT infrastructure. All agents bundled with LogMeIn Pro.
  • Proactive contact from the NOC, based on your preferences
  • Easily monitor system and ticket status from any location
  • Automated service restarts and low disk space clean-up
  • Automated patching with flexible installation schedule and optional reboots
  • Continuum NOC offloads most server monitoring and management. Alerts and tickets are quickly and remotely solved for you by our remediation teams.
  • Proactive troubleshooting of issues related to:
    • Active Directory
    • Exchange
    • Windows/Hyper-V
    • VMware
    • Patch deployment
    • And much more
  • Resolve Windows patch failures and reboot based on the patch schedule you set
  • Reinstall corrupt antivirus software, and offer 24x7 chat support for antivirus issues

Upgrade to Preferred

  • 2,400+ preconfigured monitoring rules through our proprietary IntelliMon™ software with continuous updates
  • Comprehensive IT Management Platform to fully manage your clients’ IT infrastructure. All agents bundled with LogMeIn Pro.
  • Proactive contact from the NOC, based on your preferences
  • Easily monitor system and ticket status from any location
  • Automated service restarts and low disk space clean-up
  • Automated patching with flexible installation schedule and optional reboots
  • Continuum NOC offloads most server monitoring and management. Alerts and tickets are quickly and remotely solved for you by our remediation teams.
  • Proactive troubleshooting of issues related to:
    • Active Directory
    • Exchange
    • Windows/Hyper-V
    • VMware
    • Patch deployment
    • And much more
  • Resolve Windows patch failures and reboot based on the patch schedule you set
  • Reinstall corrupt antivirus software, and offer 24x7 chat support for antivirus issues
  • Ability to assign problem tickets to our NOC for full analysis and resolution, including:
    • Server performance and recurring service failures
    • Exchange
    • SBS
    • Active Directory
    • Hyper-V
    • VMware
    • Citrix-XenApp Server
  • Ability to assign occasional maintenance jobs, including:
    • Firmware updates
    • Service Pack installation
    • Server Cluster health check and remediation
    • VMware and Hyper-V configuration reviews and health checks
  • Proactive rebooting of servers (when they go offline) using Lights Out Management
  • AV scans and remediation for infections
  • Free network availability monitoring
  • Up to 40% discounts for Tech Advantage projects

Upgrade to Elite