Solving your client’s day-to-day problems is tremendously important, but the real value is keeping your clients’ business running day and night While controlling your profit margin. With Preferred or Elite Server Care, you gain instant access to quality talent that complements your team, handles mundane trivial tasks, and helps you solve complex issues faster, allowing you to take on more clients, meet peak demand, and maximize your profits!
Click the table to discover what you can achieve with our enhanced levels of service.
Click the dial to discover what you can achieve with our enhanced levels of service.
|Essential Server Care||Preferred Server Care||Elite Server Care|
|2,400+ preconfigured monitoring rules through our proprietary IntelliMon™ software with continuous updates|
|Comprehensive IT Management Platform to fully manage your clients’ IT infrastructure. All agents bundled with LogMeIn Pro.|
|Proactive contact from the NOC, based on your preferences|
|Easily monitor system and ticket status from any location|
|Automated service restarts and low disk space clean-up|
|Automated patching with flexible installation schedule and optional reboots|
|Continuum NOC offloads most server monitoring and management. Alerts and tickets are quickly and remotely solved for you by our remediation teams.|
|Proactive troubleshooting of issues related to: (expand for details)
|Resolve Windows patch failures and reboot based on the patch schedule you set|
|Reinstall corrupt antivirus software, and offer 24x7 chat support for antivirus issues|
|Ability to assign problem tickets to our NOC for full analysis and resolution, including: (expand for details)
|Ability to assign occasional maintenance jobs, including: (expand for details)
|Proactive rebooting of servers (when they go offline) using Lights Out Management|
|AV scans and remediation for infections|
|Free network availability monitoring|
|Up to 40% discounts for Tech Advantage projects|
|Ready to kick your business into high gear? Upgrade your servers today.
Login and click on each RMM Site to upgrade. Pricing is available in the Partner Support Portal.