The Backup & Disaster Recovery market has seen tremendous growth over the last five years and presents a big opportunity for MSPs. However, many MSPs have trouble developing a BDR line of business and profitably servicing their clients. On this episode of MSP Radio, we chat with Continuum Partner Ethan Tancredi, President of MySherpa, about how he's been able to establish a profitable and scalable BDR service offering for his clients.
Most MSPs struggle to find leads and don't have a standardized sales process, which makes it difficult to consistently win new clients and scale your business. On this episode, we chat with Matt Waters, Sr. Director of Sales, North America, about how MSPs can standardize their sales process, find effective sales talent and grow their sales pipeline. Tune in now to find out how you can become a managed IT services sales rockstar!
There’s no denying the importance of effectively demonstrating the value of your services to prospects—but what about existing customers? In this episode of The Weekly Byte, we dive into three ways you can show your value to clients who are already purchasing from you. Tune in now to learn more!
With Valentine's Day just around the corner, you might be thinking about how to "show the love" to your clients. However, client retention is something that you should be focused on throughout the entire year. On this episode of MSP Radio, we chat with Dee Zepf, VP of Partner Success at Continuum about how MSPs can implement strategies and processes that ensure you're keeping customers happy, uncovering their issues and improving client retention rates.
Your MSP website is only as good as the content it’s promoting—and the right approach to copywriting can make all the difference when you’re trying to generate a steady stream of inbound leads. In this episode of The Weekly Byte, we offer six copywriting tips and recommendations that you can use to craft compelling, concise messaging and ensure you’re always putting your best foot forward when creating and publishing content!
The Super Bowl is this coming weekend and we have two great teams that will be facing off. Building a great team is critical to the success of your business. On this episode of MSP Radio, we chat with Mike Barnes, Director of Partner Engagement at Continuum, about what it takes to build a great team and how it leads to business success.
Building an effective MSP website that drives high-quality leads isn’t an easy task—and although there are a number of important best practices you should be following, there are also a number of pitfalls and mistakes you’ll want to avoid. In this episode of The Weekly Byte, we explore three common web marketing tactics that can actually end up working against you. Tune in now to learn how to overcome these challenges and transform your website into a powerful lead-generating engine!
The right resources, messaging and marketing strategy can transform just about any MSP website into a lead-generating engine—but who’s going to actually create the content? If you’re preparing to hire your first full-time marketer, what are the key characteristics and background you should look for? This episode of The Weekly Byte provides a high-level overview of the types of candidates you should seek out when beginning to build out your own marketing team. Tune in now to learn more!
On this episode of MSP Radio, we go "down under" to discuss the MSP market opportunity in Australia and New Zealand. We're joined by Frank Bauer, Continuum's new Director of APAC, who sheds some light on the technology trends and market dynamics of the Australian IT Channel.
Happy New Year Folks! 2017 is upon us, and as we head into this new year, you probably have some growth goals set for your business. So how do you make sure you achieve these goals and scale your business in a profitable way? On this episode of MSP Radio, we chat through some specific strategies MSPs can leverage to grow their businesses in 2017 and share details on a new eBook that Continuum has made available to help MSPs grow in the year ahead.
Looking to build a blog to attract new website visitors and generate leads? Tune in to this episode of The Weekly Byte to discover five important questions MSPs should ask themselves when creating a blog!
eBooks, white papers, infographics, webinars, and more—with so many types of marketing collateral, it can be difficult to know which pieces are most important or how to get started creating them. In this episode of The Weekly Byte, we look at the three must-have marketing assets that all MSPs should have in their portfolio. Tune in now to learn more!
Happy New Year! 2017 is upon us, and there’s no time like the present to make sure you’ve got a solid marketing plan lined up to help you generate leads and meet your sales goals. In this episode of The Weekly Byte, we offer five tips you can use to set yourself up for a successful year of marketing and demand generation. Tune in now to learn more!
On today's episode of MSP Radio, Content Strategist Brandon Garcin steps in for Nate to discuss security and how it relates to the managed services space. He talks to Craig Sharp, MD at Abussi, a UK-based MSP, who has a number of insights on how to approach security with new and existing customer, what to expect when offering these services, and how MSPs are primed to take advantage of this new area of SaaS-based solutions.
Can you believe the new year is just around the corner? As 2016 draws to a close, there are a number of important reminders and best practices MSPs should keep in mind to ensure they’re providing the highest levels of client service and support while preparing for what’s to come.
An email newsletter is a great way to engage with both prospects and existing clients—and there are a number of important elements and factors to consider when creating and promoting one. In this episode of The Weekly Byte, we outline five steps designed to help you build a successful email newsletter.
On this episode of MSP Radio, Nate and Joe sit down with Brandon Garcin and Ben Austin on the Continuum Marketing Team to discuss how to marketing your BDR solution in 2017, some ways to discuss BDR in lead generation, and much more. This is part one of a two-part series on BDR go-to-market strategies; next week we will discuss BDR from the sales perspective.
Backup and disaster recovery (BDR) and business continuity are must-have offerings in managed IT services today—but that doesn’t mean the technology sells itself. Despite the fact that many SMBs see the need for an effective continuity strategy, many still think that traditional backup solutions or off-the-shelf software are sufficient.
Cyber Monday is a great day to find savings, deals and specials on your favorite e-commerce sites and outlets. And while it’s hopefully a bit less hectic than Black Friday, it’s important to make sure you’re being careful when browsing and buying via the web—and doing everything you can to protect yourself from cyber attacks and attempts to steal your personal information.
Educating and protecting your clients from today’s growing list of cybersecurity threats and risks isn’t easy—but the right tools, training and education can help you ensure that end users are staying safe, smart and secure online. Educating and protecting your clients from today’s growing list of cybersecurity threats and risks isn’t easy—but the right tools, training and education can help you ensure that end users are staying safe, smart and secure online.
On this episode of MSP Radio, Nate and Joe talk to Joe DeRosa, Senior Director of Product Management at Continuum, on the considerations, preparations, and opportunities that exist when you've decided to migrate to a new BDR platform. Of special interest is the new program set up to help partners migrate to Continuity247, which makes it easier than ever.
On this episode of MSP Radio, Nate and Joe talk to Frank Bauer, Senior Channel Development Manager, about ways you may not be using RMM to the best of your ability--and conversely, when your RMM platform itself may be holding you back from great scalability and profitability.
In last week's episode of The Weekly Byte, we looked at three essential elements to include on your MSP website in order to generate leads and create a positive experience for your users. This week, we’re looking at three more! Tune in to make sure you’ve got these important elements on your site.
On this episode of MSP Radio, Nate and Joe talk to Tom Fafinski of Virtus Law about MSA agreements. How are MSPs are using them in 2016? Should anything be updated? What should you look out for?
A great MSP website can drive valuable leads into your sales pipeline and generate a steady stream of prospects for you to engage with—if you’ve got the right content and layout. In this episode of The Weekly Byte, we look at three essentials that every MSP should have on their website to help transform it into a lead-generation engine. Tune in now to learn more!
On this episode of MSP Radio, Nate and Joe talk to Zeshan Raja, Assistant Director, Partner Success, about all the options and flexibility with RAID arrays while using Continuity247. There's a variety of options and setups available, so which is the right one for you?
Happy Halloween! In this special edition of The Weekly Byte, we look at five spooky cybersecurity statistics you can share with prospects to help build the case for your services. The insights here are pulled from Webroot’s 2016 Threat Brief and offer valuable—and sometimes scary—insights into today’s IT security landscape. Tune in now to learn more!
Microsoft's new rollup patching processes mark a significant change for the company, and it will affect MSPs and end users alike. The good news is that there are plenty of advantages to the new processes, and joining Nate and Joe to discuss it all is Nico Dard, Senior Product Manager at Continuum, to explain it all.
MSP sales and marketing are more complicated today than ever—and to be successful, providers need to ensure they have a strong understanding of who their ideal customers are. By leveraging buyer personas, MSPs can strategically align content, messaging and marketing programs with their target audience(s)—and in this episode of The Weekly Byte, we explore the value that buyer personas can provide MSPs. Tune in now to learn more!
On this episode of MSP Radio, Nate and Joe talk to Ben Austin, Senior Product Marketing Manager, about why backup verification is so important to your business, some ways to discuss this feature with your clients, pricing and packaging options, and Continuum's new backup verification feature, Tru Verify.
Social media platforms like Facebook, Twitter and LinkedIn offer MSPs great opportunities to engage with prospects, uncover potential leads and generate new business. In this episode of The Weekly Byte, we explore three ways IT providers can leverage social media to drive new business!
One of the highlights of Navigate 2016, the Grow Your Business Hub featured dozens of Continuum employees who were able to advise, consult and provide assets to partners looking to increase, improve and augment their sales and marketing efforts. On this episode of MSP Radio, Nate, Joe and Grow Your Business Hub organizer Brandon Garcin sit down with various members of the team to discuss a range of takeaways.
On this episode of MSP Radio, Nate and Joe speak with Todd Kane, President of Evolved Management Consulting, on how to improve your operational efficiency through better measurement and tracking.
Search Engine Optimization (SEO) best practices are constantly changing, and it can be difficult to stay up-to-date on the latest tips and tricks to ensure your website gets a top Google ranking and brings in valuable organic traffic. The good news is there are a number of free tools available that can help you identify what’s working—and what can be improved—throughout different areas of your website. In this episode of The Weekly Byte, we explore three of these tools and how they can help boost your SEO efforts. Tune in now to learn more!
As a special bonus episode, here is our candid interview with the one and only NBA legend, broadcaster and Navigate 2016 Keynote, Bill Walton.
On this episode of MSP Radio, Nate and Joe are live from the floor of Navigate 2016, where they interview Continuum partners, Continuum technology integration partners, and Continuum leaders such as CEO Michael George and Board of Advisors Member Ed McLaughlin. Join us for this can't-miss episode!
On this episode of MSP Radio, Nate and Joe talk with Chris Day of IT Glue, who shares insight from his time as an MSP, what he learned growing his business to $10 million, and how documentation and "freeing minds" can unlock more potential and efficiency in your organization.
In this episode of The Weekly Byte, we look at four key ways that marketing automation can help you save time and build effective marketing and lead generation strategies even on a tight schedule. Tune in now to learn more!
On this episode of MSP Radio, Nate and Joe have a look at what's in store at Navigate 2016!
Creating engaging content is an essential component in modern marketing and lead generation—but it can be difficult for many MSPs to find the time or resources required to regularly produce new resources. In this episode of The Weekly Byte, we explore the concept of content pillars and discuss how a pillar-based approach can help you focus your marketing efforts by creating one "core" piece of content which can be repurposed to produce additional assets and boost your lead generation efforts. Tune in now to learn more!
On this episode of MSP Radio, Mary Crogan, Senior Director of Product Marketing at Continuum, discusses the benefits of disaster recovery testing, and how regular DR testing with existing clients and prospects can build and strengthen your business, build brand awareness and trust, and add to your bottom line.
There are a number of important factors to consider when pricing and packaging managed IT services—especially when it comes to understanding margins and profitability. In this episode of The Weekly Byte, we explore three factors that can influence your MSP pricing strategy. Tune in to learn more!
On this episode of MSP Radio, Nate and Joe talk to Eric Townsend of Intel, who talks about their vPro integration with Continuum, the Internet of Things, and the untapped opportunities MSPs have with emergent technology.
Automated drip campaigns and email nurture are powerful tools that can help convert website visitors and leads into customers—if your content and campaigns are properly set up and regularly optimized. In this episode of The Weekly Byte, we explore four essential components of a successful email nurture program. Tune in now to learn more!
On this episode of MSP Radio, Nate and Joe sit down with Chris Rimer, Vice President of Cloud Business Partners & Channels at IBM, to discuss the opportunities, challenges tactics and strategies around selling cloud services to MSPs.
The first few months with a new managed IT services client are critical—and having the right onboarding strategy can be the difference between a satisfied customer or someone who’s wondering if they made the right investment.
Quarterly business reviews (QBRs) are a great way to demonstrate your value to clients and can help improve retention rates, identify potential upsell opportunities and more. In this edition of The Weekly Byte, we explore five important things you should look to accomplish in a QBR with managed services clients. Tune in now to learn more!
With so many backup and disaster recovery offerings in today's MSP market, it can be difficult to know what to look for when evaluating a new solution—or simply trying to make sure your current platform is up to par. In this edition of The Weekly Byte, we explore three key considerations to keep in mind when researching BDR technology. Tune in now to learn more!
On this episode of MSP Radio, Nate and Joe talk to Joe DeRosa, Senior Director of BDR Product Management at Continuum, who explains the differentiators that make a great BDR platform, and why it's essential every MSP today adopt a BDR solution for their clients.
Security continues to be an emerging area that your prospects are concerned about, and to complicate the landscape, threats are also coming through social media as well. Learn how to further establish yourself as a trusted advisor and a VCIO with tips and tactics to keep your clients safe.
Remote monitoring and management (RMM) technology is an essential component of any modern MSP portfolio—but managed IT services doesn’t exactly sell itself, and it can be difficult to convince some prospects of the value you’re bringing to the table as a provider. In this edition of The Weekly Byte, we outline three important considerations to keep in mind when bringing RMM and managed services to market. Tune in now to learn more!
While HIPAA Compliance and Security a big buzzwords these days, there is actually a massive opportunity out there for MSPs to re-position their business to offer both security and compliance services to the SMB market. But how can you be sure it’s worth the time investment?
Live webinars are a great way to engage with your audience while sharing content, and they can play a big role in lead generation and inbound marketing—but effectively executing a webinar takes careful planning. In this episode of The Weekly Byte, we look at the keys to successfully creating and hosting live webinars and growing your audience. Tune in now to learn more!
It's the 100th episode! First, we look back at our very first episode with a 2014 clip from Mark Connolly, Vice President of Sales at Continuum. Then, we leap forward to the present with an exclusive interview with Michael George, CEO of Continuum, and his thoughts on the future of Managed IT Services.
Infographics are a great way to quickly, easily and visually share information with readers and website visitors. Building these assets can be fun, but as with any other content medium it’s important to understand the basic process and a few best practices before jumping in to create your own. In this edition of The Weekly Byte, we look at a five-step process for building awesome and engaging infographics!
As MSP Radio approaches a major milestone with its 100th episode, Nate Teplow and Joe Tavano look back at the top most-downloaded episodes from the last 50 shows.
With all the things an MSP has to do in the course of one day, it can be easy to let a website fall behind. However, to do so would let a huge gateways to new leads slip away. In this episode of MSP Radio, Nate and Joe discuss the most up to date best practices and methods that MSPs can take to build a thriving, lead generating, SEO-optimized website.
Are you protecting your website traffic with SSL? Proper encryption is a must-have for MSPs today, and understanding the basics behind SSL is an important first step in finding the right certificate for your website. In this episode of The Weekly Byte, we explore three reasons why SSL is an essential website technology.
Content creation is the foundation of many modern marketing strategies and tactics, and resources like eBooks and white papers can greatly help businesses when it comes to lead generation and prospecting. Unfortunately, many organizations will put a lot of time and effort into creating one eBook, publish it and call it a day—when in reality that piece of content can actually be transformed into a number of different assets which span multiple mediums and channels. In this episode of The Weekly Byte, we talk about how to repurpose your content to expand your reach, generate more leads and win new business!
How do you get a prospect or a client to start thinking about BDR? What gets the regular SMB to realize it is an essential part of their overal business plan? How do you start that conversation? This week on MSP Radio, we talk with Continuum's Matt Waters about effective strategies, tips, and ideas to get your prospect conversations moving in the right direction.
On this episode of MSP Radio, we have a recent interview with Darren Hardy, who discusses how MSPs can embrace their failures and use them to fuel future business growth. Darren Hardy is the former CEO of SUCCESS Magazine and author of the book The Compound Effect, which is a New York Times Best Seller. He now works as a motivational speaker, business advisor and mentor.
The managed IT services market is a crowded one, and it can be difficult to differentiate yourself from the competition and showcase what makes your business unique. In this edition of The Weekly Byte, we look at several steps you can take to increase your visibility, stand apart from the crowd and demonstrate your unique value in your local market. Tune in today to make sure you're following these best practices and are doing everything you can to get noticed!
A picture is worth a thousand words, and images play a big role in Web marketing today—but there’s more to visuals than simply uploading a picture to your website and letting it display as is. By using Alt Tags and Title Tags, you can add additional context and language into your images that both improve user experience and improve SEO. Tune in to this episode of The Weekly Byte to discover the difference between each of these tags, what value they provide and more!
Losing key employees can have a significant impact on your business. Most MSPs have trouble finding and retaining their top talent, however, equity compensation plans are a great way to incentivize employees to stay with your company. There’s a lot to consider when building equity compensation plans, so how do you ensure you’re building effective plans that will help you keep your rocks tar employees?
Conferences are a great way for MSPs to network, learn, connect with their vendors and focus on growing their businesses. That’s why we created Navigate, Continuum’s Annual User Conference, to help our partners grow their business--and Navigate 2016 is sure to be one of the highlights of the year.
In this edition of The Weekly Byte, we look at several steps to crafting great customer testimonials and case studies. Tune in now to discover what makes a good case study, how to conduct an interview and capture an effective story, and more!
The IT channel has evolved quite a bit over the past decade. No longer are IT companies described as VARs, resellers or distributors to their vendors, but rather, they are partners. So how do you get more value out of your vendor relationships?
In this edition of The Weekly Byte, we explore several landing page best practices that you should be including in every landing page you create. Tune in now to discover how the right combination of language, visuals, a strong call-to-action and other elements can help you increase conversion and generate high-quality leads using content!
Nate is back from the Robin Robins Boot Camp, and he brought back some important takeaways from talking to numerous MSPs. From technology, to marketing, to KPIs and forecasting, Nate and Joe cover a variety of topics in this episode of MSP Radio.
For This episode of The Weekly Byte explores four ways LinkedIn can help you grow your business, from building your brand to expanding your prospect list and everything in between.
Effectively pricing and packaging your services can be one of the most difficult challenges to tackle as an MSP. How do you know you’re maximizing your profits while not scaring away prospects with prices that are too high?
In this edition of The Weekly Byte we look five pillars of successful email, and offer our tips and best practices to help you craft powerful messages that get strong engagement and drive conversion.
There’s a lot of talk among businesses about the topic of cybersecurity and how to make sure data and networks are secure. This is an opportunity for MSPs, but how can you take part in the conversation and use cybersecurity as a way to generate new leads and and acquire more customers?
In this edition of The Weekly Byte, we look at five must-have elements in a strong blog. Whether you're a blogging expert or are just getting started, these best practices will help you ensure you're optimizing your blog in all the right places.
Many SMBs need Backup & Disaster Recovery (BDR) services these days, which presents a huge opportunity for MSPs and IT service companies. However, providing these services can be costly and highly-resource intensive, so how can you effectively provide BDR services and still make consistent profits?
In this edition of The Weekly Byte, we look at three ways to improve your Google ranking. Whether you're brand new to SEO or already have some optimization experience, these quick tips can help you enhance your web presence and increase your chances of being discovered.
Most MSPs have tried some form of email marketing, but need help turning it into a true channel to nurture and engage your contacts. So what tools, processes and content do you need in place in order to get the most out of your email marketing efforts?
In this edition of The Weekly Byte, we look at three signs of a strong video marketing presence. Whether you’re a video marketing expert or are brand new to video, these quick tips will help ensure you’re setting yourself up for success and making the most of the opportunities presented by video marketing.
Social media is a relatively new marketing channel and it can be difficult to find time to leverage it effectively. However, if you want to find and connect with new customers, increase your visibility online and grow your business, social media is an important channel you can no longer ignore.
In this edition of The Weekly Byte, we look at five homepage mistakes to avoid at all costs. These design and content errors can ruin a user's experience and prevent viewers from engaging with your website. You'll also gain an understanding of the first steps in optimizing and improving your homepage.
On this episode of MSP Radio, we chat with Brandon Garcin, Content Marketing Manager at Continuum, about how MSPs can more effectively produce content and use it to drive traffic, leads and new clients.
In this edition of The Weekly Byte, we explore three important elements in a good CTA – placement, look and language. Tune in now to discover how the right visuals, location and copy can transform your CTAs into powerful, high-converting marketing messages that encourage visitors to download content and engage with you.
On this episode of MSP Radio, we chat with Win Pham, VP of Development at RapidFire Tools, about how MSPs can market and sell managed security services to prospects and clients and add new lines of revenue for their business.
To gate or not to gate – that is the question. Gated content is an important element of inbound and digital marketing strategy, but knowing what and when to gate isn’t always obvious. In this edition of The Weekly Byte, we try and define gated content and answer these questions in fewer than 90 seconds!
Our networks can be an incredibly powerful tool that not all MSPs leverage effectively. So how can you use your network to your advantage in order to grow your business? On this episode of MSP Radio, we chat with Arlin & Pete Sorensen from HTG Peer Groups about how MSPs can grow their network, build relationships and use it better your business and your personal life.
On this episode of MSP Radio, we chat with Ray Vrabel, Sr. Director of Strategic Partners at Continuum, about how you can upset your competition and bring in new clients.
On this episode of MSP Radio, we welcome back Tom Fafinski, Co-Founder of Virtus Law, who tells us about the process of raising equity for your business and what MSPs and business owners need to be aware of when doing so.
Tax day is around the corner and you may be working with an accountant or a firm to make sure everything is filed on time. But did you know that there are strategies you can leverage to save money and increase profits during tax season? On this episode of MSP Radio, we chat with Tom Fafinski, Co-Founder of Virtus Law, about some legal strategies MSPs can use to streamline their business and keep more money for their bottom line.
On this episode of MSP Radio, we talk through some fun results from a recent blog post we did and discuss some of the surprising results of which scenarios MSPs would rather find themselves in.
Referrals to your business are a great source of leads because they convert at a high rate and usual end up being profitable customers. The problem is it's hard to control how many referrals are sent your way. On this episode of MSP Radio, we chat through some strategies on how to encourage more referrals and build a formal referral program.
On this episode of MSP Radio, we chat with Lisa Hendrickson, also known as Call That Girl, about how specializing your services can help you win more clients and provide better overall services. Lisa also discusses how she’s effectively marketed her business through channels like her podcast.
We all want to find more leads, and a great way to do that is through offering network assessments. However, it can be difficult to perform manual network assessments and effectively build them into your sales process. On this episode of MSP Radio, we chat with Win Pham, VP of Development at RapidFire Tools, about how to perform automated network assessments that will allow you to engage prospects and win more clients.
Whether it’s taking on bad clients, not generating new leads or employee churn, there are a lot of bad habits to look out for as an MSP. On this episode, we chat through some strategies to break out of these seemingly never-ending cycles and take your business to the next level.
It’s hard to improve your sales processes when you’re not tracking your sales activities. So how do you know which metrics and activities to track? On this episode of MSP Radio, we chat with Dan Nice, Director of Sales Operations at Ambition, about how to get more out of your sales team through sales performance software.
Your website is your storefront these days and is a key resource for generating new leads and acquiring new customers. However, most MSPs don’t put enough time nor effort into web marketing and managing their website. On this episode of MSP Radio, we chat with Matthew Rodela, Host of the Computer Business Podcast, and Paco Lebron, Founder of ProdigyTeks PC Repair, about how MSPs can improve their website and use it as a tool to generate leads and find new business.
The cloud is a big topic among all technology companies these days. While there are many different ways to leverage and define “the cloud”, there’s no denying it will be an integral part of all businesses in the future. On this episode of MSP Radio, we join as guests on the Cloud Radio to discuss how the cloud is impacting the IT channel and how MSPs can take advantage in 2016.
As 2015 comes to a close we take a look back at our top 5 episodes of the year. We’ve had some fantastic guests on the show in 2015, but not all of them can make the top 5! On this episode, find out whose shows were the best of 2015.
On this episode of MSP Radio, we chat with Evan Stein, CEO of CMIT Solutions of Wallstreet & Grand Central, about how he got started in managed IT services and how he deals with the everyday challenges of being an MSP.
On this episode of MSP Radio, we discuss a previous blog post about how NOT to write a sales email and chat about some easy tips to refine and strengthen your sales emails.
Liz Musgrave, Creative Marketing Associate at Continuum, shares some tips on design and branding for MSPs and how you can take advantage of simple tools to create a professional, customized brand experience.
On this episode of MSP Radio, we chat with members of the Grow Your Business Genius Bar team about their takeaways from the event and how MSPs can take basic steps towards improving their sales and marketing efforts in order to grow their businesses.
On this episode of MSP Radio, we chat with Jim Lippie, Chief Advisor at Clarity Channel Advisors, about his process for business planning, some 2016 technology trends to consider and how MSPs can effectively plan for the year.
On this episode of MSP Radio, we chat with Milton Bartley, CEO, President & Co-Founder of ImageQuest, about how he has been able to successfully reposition is office equipment business into a true technology solution provider.
On this episode of MSP Radio, we chat with Chris Johnson, CEO & Co-Founder of Untangled Solutions, about his keys to success when pricing and packaging his services and how it has contributed to his business growth.
On this episode of MSP Radio, we chat with David Wells, Account Manager at R1Soft, about how both MSPs and Web Hosting Providers can create effective backup strategies and bring on new clients.
As an MSP or IT Solution Provider, you need to be on the lookout for new technologies that will change the way your clients can connect, stay productive and become more efficient as a business. So what are some of those technologies on the horizon that will change the modern day workplace?
They say the only constant is change, and that’s certainly the case in the Managed IT Services industry. As a business owner, it’s important to recognize changes and adapt your business in order to stay relevant in the IT channel. On this episode of MSP Radio, we welcome Mark Williams, CEO of Pensar, who discusses how he’s been able to stay in business for over 20 years and adapt to the changing landscape of Managed IT Services.
It’s officially September which means it’s officially Navigate month! In preparation for Navigate 2015, Continuum’s annual user conference, we’re playing clips from previous guests on MSP Radio who are speaking at Navigate 2015.
To build a profitable and growing company, it’s important to have repeatable, recurring revenue and to fix as many costs as you can in order to maintain your margins. Building recurring revenue has its challenges, but it can be way more difficult to fix your costs as an MSP because the demands of IT are incredibly episodic.
The role of MSPs and IT Solution Providers has changed dramatically over the past 10 years. MSPs now serve a much more important role for the businesses they support, which means the projects they are tasked with have increased in importance and complexity.
There’s a lot of acquisition activity in the managed services industry. There are opportunities to be acquired as an MSP, but there’s also opportunities to make an acquisition and accelerate your growth. But how do you know if you’re ready to make an acquisition?
Security is a hot topic for all businesses these days, even small businesses. That means there’s an opportunity for MSPs, but how can you take advantage of this opportunity? On this episode of MSP Radio, we chat with Mark Wadnizak, President & CEO of Voice Smart Networks, about how he’s been able to add Managed Security Services to his offering, and how you can do the same.
We all want to grow our business, but not many people stop to ask “Am I really ready to grow?” Sometimes, growing can be a bad thing for your business if you’re not ready to accept that growth. On this episode of MSP Radio, we chat with Steve Alexander, CEO of MSP-Ignite, about how to build a scalable company that is ready to take on new growth.
A key step in growing your business is turning your sole contributor employees into managers. This is a big step for your business and if you don’t make them successful in this role, you’re going to have a tough time sustaining your growth. On this episode of MSP Radio, we chat with David Russell, CEO of MANAGEtoWIN, about what characteristics make a good manager, how to make your managers successful and how you know if you’re ready for this next stage of growth.
MSPs have plenty of data; but this data is typically spread across multiple systems, like a PSA, billing system and CRM. Enabling your teams with the right data at the right time helps make everyone work smarter and more efficiently, but that’s difficult to do when your data is hosted across multiple platforms that don’t connect to each other.
Finding and retaining good talent is something all small business struggle with. Employee churn is one of the biggest hurdles to growth, so how can you be sure to not just find good talent but keep good talent when it comes to your business?
We recently celebrated 100 days until Navigate 2015, Continuum’s user conference that’s taking place in Las Vegas from September 27-29. Since we’re so excited for the conference, we’re dedicating this week’s show to Navigate 2015.
Microsoft is a major player in the technology world and it’s important to stay current with its recent moves and future plans. If you’re an MSP, you need to know how small businesses are using Microsoft and where the opportunities (and threats) are for you as a channel for Microsoft. On this episode of MSP Radio, we chat with Harry Brelsford, Founder of SMBnation & O365nation, about recent Microsoft updates, how they affect MSPs and where the opportunities are for the channel in the future.
Raising capital is a key step in business growth and there are a number of ways you can do so. We’ve covered how to raise capital through equity, but raising capital through debt is another option. On this episode of MSP Radio, we welcome back Tom Fafinski, Co-Founder of Virtus Law, who tells us about the process of raising debt for your business, how it’s different from equity and what MSPs and business owners need to be aware of when doing so.
Most MSPs have heard about Search Engine Marketing (SEM) and some have maybe even tried it here and there. But it’s hard to be successful with search engine marketing without the right strategy or the right people managing it. On this episode of MSP Radio, we chat with Jeff Dryall, Director of Business Development at Plan27, about how MSPs can use search engine marketing to generate more leads, ramp up their marketing and take control of their growth.
We’ve reached our 50th episode for MSP Radio and what a first year it’s been for us! To celebrate this special milestone, we’ll be counting down the top 5 shows of all time and also offering a special giveaway. Thank you to all the listeners and all the guests on MSP Radio so far. We look forward to bringing you many more shows!
Information security is one of the hottest topics in the IT channel and across all businesses in general. With all of the recent breaches and threats popping up daily, everyone is trying to keep their data safe. On this episode of MSP Radio, we chat with Brian Coffey, Technical Channel Account Manager at Webroot, about the 2015 Threat Brief that Webroot recently published and what MSPs need to know to better protect their clients from the latest data security threats.
Podcasting is growing pretty quickly and many organizations are using it as a tool to reach new audiences. It’s also a great way for you to ramp up your content marketing efforts, which is something many MSPs struggle to find time to do. On this episode of MSP Radio, we chat with Joe Tavano, Marketing Copywriter at Continuum and overall podcast enthusiast, about some of the benefits of podcasting and how you can use them as part of your overall marketing and content strategy.
Developing processes is an important part of your service offering and is what makes you unique as an MSP. Documenting these processes is important, but it can be time consuming for your employees and difficult to get them to buy-in.
CompTIA holds their Annual Members Meeting every March and this year, we traveled down to Ponte Vedra, FL to network, learn and discuss the future of the channel. From Community meetings to whacky keynotes, there was a lot covered at this year’s AMM. On this episode of MSP Radio, we chat with Shannon Mayer, Sr. Marketing Programs Manager at Continuum, about some of her takeaways from the event and what she thinks the IT channel needs to do be continue to be successful now and into the future.
As security concerns continue to plague businesses, especially healthcare organizations, HIPAA compliance has become a growing need for companies. This means there’s a growing opportunity for MSPs to help these businesses become compliant. However, many MSPs don’t know how to develop the internal expertise and processes to start offering HIPAA compliance as a service offering.
Many MSPs struggle with sales and marketing. It takes time, and we all know MSPs don’t have a lot of extra time. So how do you find time and get your entire team to help out with sales and marketing? On this episode of MSP Radio, we chat with Jay Ryerse, VP of Business Development at Digitel Corporation, to discuss some real, tangible strategies MSPs can put into action to help with their sales and marketing efforts.
On this episode of MSP Radio, we speak with Scott Spiro, CEO of Computer Solutions Group, who shares his secrets on how he’s been able to increase his productivity as a business owner while maintaining a healthy work-life balance. Tune in now to hear about some of Scott’s successful strategies and how he’s been able to leverage them to grow his managed IT services business.
On this episode of MSP Radio, we welcome back Larry Cobrin, Co-Founder of MSP CFO. Larry will tell us about how MSPs can leverage the data that they have in their PSA’s in order to become smarter and more effective business owners in order to increase profitability and drive growth.
On this episode of MSP Radio, we welcome back Steve Hilton, Co-Founder and Managing Director of MachNation, an analyst firm covering the future of the Internet of Things. Steve tells us what we can expect to happen in 2015 and how that will affect MSPs and IT Solution Providers.
On this episode of MSP Radio, we chat with Anurag Agrawal, CEO of TechAisle, who discusses 5 of his 15 predictions for the SMB Channel in 2015 and how he thinks it will impact MSPs.
On this episode of MSP Radio, we welcome back Mike Schmidtmann, an experienced MSP Sales Consultant, who will tell us some keys to success for building out your sales process and your sales team.
On this episode of MSP Radio, we discuss MSP pricing strategies for MSPs with Ray Vrabel, Director of Technical Account Management at Continuum and Frank Bauer, Senior Account Manager at Continuum.
On this episode of MSP Radio, we’re joined by Dawn Farrell and Andrew Luhrmann from MaaS360 to discuss MDM sales and marketing strategies for MSPs. If you’re interested in offering MDM services this year to your clients, this show will help you know how to get started.
On this episode, I’m joined by George Sierchio from Cogent Growth Partners. George helps potential acquirers find and purchase MSP businesses, and discusses what makes MSPs strong targets for acquisition.
I’ve had a blast bringing MSP Radio to you all this year. For our end-of-the-year episode, I’ve gone through and pulled clips from every guest from every episode. It’s fun to hear all of the different topics we’ve covered on the show and I hope you enjoy listening to it as much as I enjoyed putting it together.
In this episode, we chat with Scott Glidden, Director of Media Production at Continuum, and Ben Barker, Content Marketing Consultant at Continuum, who discuss how MSPs can effectively leverage video marketing in a scalable and efficient way.
In this episode, we welcome back Bryan Gilliom, Founder of GrowMyMSP.com, who gives us a number of effective strategies for showing thanks to your clients and your employees this Holiday Season.
In this episode of MSP Radio, we speak with James Kernan of Kernan Consulting about how to create an organization that’s ready for change and welcomes it.
In this episode, we chat with Hire Heroes USA, a non-profit organization that helps veterans find jobs after returning home from service. Kelly Dempsey, Director of Communications and Corporate Relations, and Brian Stann, CEO, will tell us a little about the organization and the valuable skill set that our veterans possess as a result of serving our country. Tune in now to this special, Veteran’s Day episode of MSP Radio.
In this episode of MSP Radio, we welcome back Tom Fafinski of Virtus Law, who will tell us about the anatomy of a business acquisition and what MSPs can start doing today to set themselves up for a successful acquisition in the future.
In this episode, you’ll hear part 2 of Michael’s keynote speech, where he continues to tell us about the major paradigm shift that we’re in the midst of and how MSPs can leverage outsourced labor to minimize risks and become better business owners. Tune in now to find out how you can achieve your True North!
In this episode of MSP Radio, we chat with Jeanne Hopkins, Chief Marketing Officer at Continuum and Mark Zahar, VP of Channel Sales at Continuum, to discuss the importance of sales and marketing alignment and how to make it work for your business.
The MSP landscape can be a tumultuous one. In order to survive in managed IT services, you need to chart your course to success. That’s exactly what Continuum’s CEO, Michael George, spoke about in his keynote at Navigate 2014. In this episode of MSP Radio, we play part 1 of Michael George’s keynote address, where he shares his thoughts about the industry and how MSPs can leverage smartsourcing to grow their business and thrive in managed services.
In this episode, we chat with Tim Brewer, a former MSP owner who now works with MSPs, vendors and technology companies to help them change their business model and leadership strategies. Tim tells us a little about what’s going on in the cloud market and how MSPs can be ready for change.
In this episode of MSP Radio, we look back at Navigate 2014 and play a couple of segments from some of our keynote addresses and sound clips from event attendees.
While Navigate 2014 has passed, we put together a pre-event radio show with clips from some of our Navigate speakers who appeared on MSP Radio. These guests spoke on a variety of subjects and presented to packed rooms at Navigate 2014.
In this episode of MSP Radio, Nate and Joe talk to Ben Austin, Senior Product Marketing Manager, about why backup verification is so important to your business, some ways to discuss this feature with your clients, pricing and packaging options, and Continuum's new backup verification feature, Tru Verify.
Master Services Agreements (MSAs) and Service Level Agreements (SLAs) are the foundation of your business relationships. They set expectations when certain issues arise and how both parties are responsible for handling them. However, MSPs don’t always understand how important it is to build strong contractual documents.
Increasing profitability is a key priority for all MSPs. In theory, this is easy to do. In practice, it’s hard to know where to look. However, analyzing your financials is one of the best ways to find new revenue opportunities and increase your profitability.
Your website is your storefront these days, and also the hub of all your online marketing initiatives. Websites are critical to your marketing success, yet many MSPs will neglect their website as an afterthought. Your website is not something you can just setup and have live on its own. You need to continuously update and optimize your site for it to work for you.
The Internet of Things is most definitely a major buzzword in the technology world. The concept seems like a lot to take in; machines talking to machines, every object connected to web, what to do with all that data. However, this shift in connectivity will leave huge opportunities for MSPs and the businesses that they serve.
Patching is an incredibly important service that MSPs provide to their clients. In fact, it can even be used a differentiator between your services versus your competition. Practicing smart patching procedures will make you a more effective services provider and add value to your clients. On the contrary, ignoring these best practices can lead to a number of issues.
Tickets are the lifeblood of an MSP, however, they can also be the downfall of an MSP. Managed Services Providers deal with A LOT of tickets on a daily basis; so many that they can eat up a lot of your technicians’ time. Finding ways to effectively monitor, remediate and complete tickets is one of the key components of maintaining profitability.
As mobile device usage has continued to grow, so too has the opportunity for managed IT services providers. In fact, it's predicted that by 2018, the average professional will have 10 web-connected devices. With the growing number of devices per individual, the need for MDM solutions becomes more and more obvious, yet many MSPs neglect this very fact.
No Managed Services Provider has ever had the problem of having too many good employees. Finding and retaining top talent as an MSP can be very difficult, especially when it comes to your sales team, which is a key area to focus on if you want to grow your business.
With the recent July 4th holiday, we’re taking a step back on MSP Radio to pay tribute to our nation’s veterans. It’s not always easy for veterans to return home from service, yet they have many skills to offer their employers that universities alone simply can’t teach.
Continuum recently sponsored a local Boston event called TechJam, where the city helped bring together local bands and local companies, ranging from small startups to large enterprises, to enjoy music, food, drinks and networking. Listen as Nate interviews local tech companies!
The SMB industry is a constantly changing market, which provides a constant opportunity for MSPs. However, it’s important to understand these changes so that you can understand the opportunities at hand. And what better way to understand these opportunities than data?
Running an MSP is a tough job. There are many different components you have to juggle, and two areas where many MSPs struggle is finding ways to grow their business, while also retaining and increasing revenues from their current clients.
While IT solution providers have been around for a while, Managed IT Services is a fairly new offering comparatively. Managed services are not just a product, it’s a way of doing business. In order to be successful as an MSP, you need to fully buy into this business model. But what exactly is this business model?
A help desk is critical for an MSPs success. Your clients will need someone to call when something goes wrong. The problem is that maintaining a full help desk is a business of its own. You need to be available 24/7, call volume can be incredibly volatile and it’s difficult to find and retain top talent. Ultimately, maintaining a service desk in-house isn’t scalable for MSPs.
Communities are an incredibly important part of business. They are where people share ideas, connect, uncover business opportunities and learn from their peers. And now, there are even more opportunities to connect and build communities with the Internet and social media. So how can managed IT services providers leverage these communities for their business?
Last week we attended the CMIT conference in New Orleans and came away with a ton of great knowledge, statistics and fun stories that we wanted to share with you on MSP Radio. This week’s guests are Cindy Phillips, Director of Product Management at CMIT and Todd Wolpert, Senior Account Manager at Continuum, both of whom were at the conference last week.
We’ve talked about building a marketing program for your MSP business, which is important for growth. But that’s only half the battle. None of that really matters unless you can actually close the leads that you generate from your marketing.
The great shift in cloud computing poses both a threat and massive opportunity to managed IT services providers. While some SMBs have purchased cloud infrastructures direct from the providers (like Amazon and Microsoft), the majority of small businesses will need help with their cloud strategy, and they will rely on the MSPs to get them there.
Pricing is a HUGE topic for MSPs. There are many different models you can use to price your services, but which makes the most sense for you business? On this episode of MSP Radio, Nate Teplow chats with Ray Vrabel, Director of Technical Account Management at Continuum and Frank Bauer, Senior Account Manager at Continuum, to talk about MSP pricing models, what’s happening in the market, and how you can effectively price your services.
Last week we talked about the opportunity for MSPs within the market and how they can take advantage from a sales perspective. This week, we’re talking MSP marketing. It's hard to ramp up your sales without the support of a marketing program, yet many MSPs seem to put marketing on the back burner.
There are tons of opportunities surrounding managed IT services, but many MSPs aren't sure of the best way to capitalize on the growing market. The spend by small businesses for IT services is expected to cross the $1 trillion mark in 2015. Clearly, there's a lot of room in the market, but it can feel like being a little fish in a big sea.