About this eBook
Managing the IT environment of even a single company can be challenging— that’s why they hire MSPs to do it for them. For an MSP that manages dozens or hundreds of clients, however, the challenges multiply. Not every company wants the same things out of their MSP. What remains constant is that the brunt of all these differing priorities falls squarely upon you—the technician.
As an experienced technician, we know you have your own set of goals. We know that most technicians find value in helping to solve clients issues—but some work can be more rewarding and less rewarding work can leave you feeling drained and stuck.
To answer these questions we've compiled feedback from our community of technicians and throughout this eBook we share their insight and experiences to help you unburden yourself of these tedious and nuanced tasks to work on more strategic work.