Continuum IT Management Platform

On-Demand Webinar

MSP Client Onboarding: Optimizing for Retention & Growth

About this Webinar

Join Us on Wednesday, February 28, 2018, 11:00 am-12:00 pm ET


Did you know that it is six times more expensive to acquire a new customer than it is to retain an existing one?

That’s why the most profitable MSPs maintain and grow existing revenue by setting their clients up for success from Day 1. If you’re looking to achieve longer-lasting relationships and greater client stickiness, you have to develop a customer-centric onboarding experience.

In this webinar, you’ll learn how to use key stages and touches in your onboarding journey to set expectations, as well as client engagement strategies you can use to upsell, cross-sell and retain more customers.

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 Explore

  • Strategies and tools for enhancing your client onboarding experience
  • Clients’ needs during their first 90 days
  • How to effectively set new customer expectations

Laying the Foundation for Successful Client Engagement

About this Webinar


Did you know that it is six times more expensive to acquire a new customer than it is to retain an existing one?

That’s why the most profitable MSPs maintain and grow existing revenue by setting their clients up for success from Day 1. If you’re looking to achieve longer-lasting relationships and greater client stickiness, you have to develop a customer-centric onboarding experience.

In this webinar, you’ll learn how to use key stages and touches in your onboarding journey to set expectations, as well as client engagement strategies you can use to upsell, cross-sell and retain more customers.

Watch Our Webinar

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