Continuum IT Management Platform

On-Demand Webinar

Building a Culture of Exceptional Documentation

About this Webinar

During the webinar, Luis Giraldo, VP, Product, IT Glue will explain how the most profitable, fastest-growing MSPs have leveraged documentation across their businesses to streamline their processes. In this webinar, we'll explain the concept of documentation maturity level, and how that translates to business success. We'll also highlight best practices for using the Continuum Help Desk integration with IT Glue, and our new suite of business process improvement tools.


About the Host:

jennifer-bleam.pngLuis Giraldo - VP, Product - IT Glue

Luis is IT Glue’s VP, Product. In his native Colombia, he was in the music business, once touring with Shakira. He came to Canada in 1997 to further his career in music, and found work selling music software. This led him into the IT space, where after some training he started his own consultancy. His first managed services client was a small medical clinic. As his managed services business grew, he met Chris Day, and eventually joined Chris’ MSP, Fully Managed. Luis left Fully Managed to start his own MSP, Ook Enterprises. Challenged with documenting his clients’ information systematically and transparently, Luis also developed a SaaS app called Monkey Box. In 2017, Monkey Box was acquired by IT Glue, and Luis was named IT Glue’s VP, Product, taking on the responsibility of growing and improving the world’s best documentation platform.

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 Explore

  •  Best practices for using the Continuum Help Desk integration with IT Glue
  •  Your documentation maturity level
  •  How to optimize your workflows
  •  How to build a documentation culture at your MSP
  •  How the IT Glue Academy can help your team improve its documenting

About this Webinar

During the webinar, Luis Giraldo, VP, Product, IT Glue will explain how the most profitable, fastest-growing MSPs have leveraged documentation across their businesses to streamline their processes. In this webinar, we'll explain the concept of documentation maturity level, and how that translates to business success. We'll also highlight best practices for using the Continuum Help Desk integration with IT Glue, and our new suite of business process improvement tools.


About the Host:

jennifer-bleam.pngLuis Giraldo - VP, Product - IT Glue

Luis is IT Glue’s VP, Product. In his native Colombia, he was in the music business, once touring with Shakira. He came to Canada in 1997 to further his career in music, and found work selling music software. This led him into the IT space, where after some training he started his own consultancy. His first managed services client was a small medical clinic. As his managed services business grew, he met Chris Day, and eventually joined Chris’ MSP, Fully Managed. Luis left Fully Managed to start his own MSP, Ook Enterprises. Challenged with documenting his clients’ information systematically and transparently, Luis also developed a SaaS app called Monkey Box. In 2017, Monkey Box was acquired by IT Glue, and Luis was named IT Glue’s VP, Product, taking on the responsibility of growing and improving the world’s best documentation platform.

Watch Our Webinar

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