How to Plan, Deliver and Measure Success with Technology as an Experience

About this Webinar

In this podcast style webinar, Denes Purnhauser and Myles Olson from Managed Services Platform will discuss Client Experience Management and why this is the only differentiator an MSP can offer, other than price.

They will discuss topics including:

  • Why some clients avoid QBRs and other meetings
  • What clients are really looking for and how can it be delivered in a timely and relevant way that supports both the MSP and the client business
  • Why QBRs and other client interactions only happen when it’s convenient
  • How untimely interactions can cause churn and misalignment
  • How to standardize and support the Sales, AM & vCIO roles to be empowered to deliver an outstanding client experience over and over again.

About the Hosts:

Denes Purnhauser, CEO,
Managed Services Platform, Inc.

His mission is to turn the abundance of opportunities technology has to offer into measurable business results. The vast majority of organizations do not have a practice or the processes in place to leverage technology innovations ahead of their competition. For many businesses, technology is not a strategic asset, it is an expense and they are leaving money on the table. Unfortunately they have also become less competitive. Denes believes that technology with proper management can be a game changer for any business or industry regardless of size. He builds products, services, partnerships, and companies to make this happen. He works with businesses and executives regardless if they are IT savvy or not. As a system-thinking, methodology-driven, social guy whose obsession is starting, pushing, and building something regardless of area, field, or industry, Denes is open for partnerships, deals, ideas, products, and services in the IT service space.

Myles Olson, VP Sales,
Managed Services Platform, Inc.

Myles loves to help businesses grow! Since starting his career in 1999 at a dial-up ISP, Myles has worked with companies big and small. Today, Myles helps companies define their value proposition and client engagement experience, because, what really makes us special is the experience we deliver. He’s always happy to chat just about any topic, but his awesome family tops the list. Feel free to ask him about his wicked smart Boston terrier, Oskar.

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