About this Webinar
Industry-leading MSPs work to a rhythm. They excel when building repeatable processes and executing them. One of the keys to humming along like a well-oiled machine is the quarterly business review. The QBR not only tells you how you’re doing, but identifies risk and areas for improvement.
Join Luis Giraldo (VP, Product, IT Glue) as he highlights the value of the quarterly business review and shows you best practices for conducting a QBR.
Luis is IT Glue’s VP, Product. In his native Colombia, he was in the music business, once touring and playing keyboards with Shakira. He came to Canada in 1997 to further his career in music, and found work selling music software. This led him into the IT space, where after some training he started his own consultancy. His first managed services client was a small medical clinic. As his managed services business grew, he met Chris Day, and eventually joined Chris’ MSP, Fully Managed. Luis left Fully Managed to start his own MSP, Ook Enterprises. Challenged with documenting his clients’ information systematically and transparently, Luis also developed a SaaS app called Monkey Box. In 2017, Monkey Box was acquired by IT Glue, and Luis was named IT Glue’s VP, Product, taking on the responsibility of growing and improving the world’s best documentation platform.